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Communication Strategy: Learn About Guide To Happy Customers
Hi Learners! According to research from Harvard Business Review “..customers remember good and bad customer service experiences, and they’re willing to reward companies that treat them well”. Thus, happy customers mean more profit for your company. It is simple but somehow it is also tricky.
SIAPA YANG HARUS MENDAFTAR
- Junior to Mid-level Customer Experience Professionals
- Customer Relationship Managers
- Business Development
- Market and Consumer Insight Professionals
- Customer Success
- Communication Professionals
- Marketing Enthusiasts
- Customer Retention
Poin Materi Belajar
- Audiences Understand how highly satisfied customers can bring impact to the business
- Audiences know how to understand the needs of our customers better
- Understand key communication skills needed to make happy customers
- Audiences know customer satisfaction measurement methods
- Audiences know common mistakes in treating negative feedback from customer
- Audiences know common mistakes in treating negative feedback from customers
- How to gain insight and create improvement through customer satisfaction
From living a carefree lifestyle, she became obsessed with health and fitness. Not only physically, but also experience a tremendous change mentally. Inadvertently, her new liking in fitness and health has lead me to become a Strong By Zumba instructor on top of working as a full-time customer service manager at a start-up company.
1. Slide deck presentation from the speaker
2. Access webinar link
Bentuk Sertifikat: Cetak
Tipe Sertifikat: Sertifikat Kehadiran
Yang perlu disiapkan
1. For the best webinar experience, we recommend you to use a laptop and install the Zoom app.
2. If you use your smartphone, please download the Zoom app in the iOS App Store or Google Play Store.
3. Wi-Fi with a reliable Internet connection.
4. Your notebook or a piece of paper to take note of.