webinar
  • 44 orang melihat ini

Communication Strategy: Learn About Guide To Happy Customers

Tidak ada usia minimal / Semua usia
Level: Pemula
Bahasa Pengantar: Indonesia
  • Pengajar:

    Oshin Hernis

  • Tanggal dimulai:

    Kamis, 6 Agustus 2020
    19.00 - 20.30 WIB

  • Situs Webinar:

    Platform: Zoom

  • Kapasitas:

    30 (Last 1 Seat)

Tentang Workshop

Hi Learners! According to research from Harvard Business Review “..customers remember good and bad customer service experiences, and they’re willing to reward companies that treat them well”. Thus, happy customers mean more profit for your company. It is simple but somehow it is also tricky.


SIAPA YANG HARUS MENDAFTAR

- Junior to Mid-level Customer Experience Professionals
- Customer Relationship Managers
- Business Development
- Market and Consumer Insight Professionals
- Customer Success
- Communication Professionals
- Marketing Enthusiasts
- Customer Retention


Poin Materi Belajar

- Audiences Understand how highly satisfied customers can bring impact to the business
- Audiences know how to understand the needs of our customers better
- Understand key communication skills needed to make happy customers
- Audiences know customer satisfaction measurement methods
- Audiences know common mistakes in treating negative feedback from customer
- Audiences know common mistakes in treating negative feedback from customers
- How to gain insight and create improvement through customer satisfaction

Rp 150.000

Rabu, 05 Agustus 2020, 17.00 WIB

Pendaftaran tutup, beritahu saya jadwal berikutnya!

Tentang Pengajar

  • Oshin Hernis
    Oshin Hernis, (Head of Communication Sayurbox)

    From living a carefree lifestyle, she became obsessed with health and fitness. Not only physically, but also experience a tremendous change mentally. Inadvertently, her new liking in fitness and health has lead me to become a Strong By Zumba instructor on top of working as a full-time customer service manager at a start-up company.


Harga termasuk:

1. Slide deck presentation from the speaker
2. Access webinar link


Sertifikat

Bentuk Sertifikat: Cetak

Tipe Sertifikat: Sertifikat Kehadiran


Yang perlu disiapkan

1. For the best webinar experience, we recommend you to use a laptop and install the Zoom app.
2. If you use your smartphone, please download the Zoom app in the iOS App Store or Google Play Store.
3. Wi-Fi with a reliable Internet connection.
4. Your notebook or a piece of paper to take note of.


Tanya Jawab

  • Tanya: Bisakah saya mendapat pengembalian uang jika tiba-tiba saya berhalangan hadir?

    Jawab: Tidak.

  • Tanya: Bisakah teman saya menggantikan saya jika saya berhalangan hadir?

    Jawab: Bisa, kalau kamu peserta umum dan bukan penerima Kartu Prakerja. Untuk penerima Kartu Prakerja kamu tidak diperbolehkan mengganti kepesertaan.


Syarat & Ketentuan

Semua pembayaran tidak dapat diuangkan kembali dan tidak bisa dialihkan ke workshop lain, tapi kamu boleh memberikan tiketmu ke orang lain jika kamu peserta umum. Untuk penerima Kartu Prakerja, pemindahan kepesertaan tidak berlaku. Hubungi tim kami untuk pengaturan lebih lanjut.

Segala pemberitahuan mengenai informasi dan perubahan kelas akan disampaikan langsung oleh sistem kami melalui email, harap melakukan pengecekan email secara berkala.


Catatan Khusus

Kesulitan mendaftar? Kami bisa membantu! Hubungi kami di
Whatsapp/SMS: +62 811 880 7172
Email: workshop@maubelajarapa.com
LINE: @maubelajarapa
Sampai ketemu di kelas!

Rp 150.000

Rabu, 05 Agustus 2020, 17.00 WIB

Pendaftaran tutup, beritahu saya jadwal berikutnya!

Tertarik?

Namun berhalangan ikut kali ini? Daftarkan dirimu di bawah ini dan kami akan memberitahumu jika kelas tersedia lagi

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