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Belajar Cara Memikat Hati Pelanggan Dengan Layanan Berkualitas
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  • 749 orang melihat ini
  • 140 orang Yang sudah ikut kelas ini

Belajar Cara Memikat Hati Pelanggan Dengan Layanan Berkualitas

Minimal Usia: 19 tahun
Level: Pemula
Bahasa Pengantar: Indonesia
Rizal Classroom Penyelenggara

Rizal Classroom

Lihat kelas lain dari pengajar ini
Rating
Lihat Ulasan (23)
37

  • Pengajar:

    Andrizal

  • Tanggal dimulai:

    Sabtu, 20 Februari 2021
    10.00 - 10.40 WIB

    Lihat Tanggal Lainnya

  • Situs Webinar:

    Platform: Youtube

  • Kapasitas:

    50

Tentang Workshop

Hai Teman Belajar! Ketika persaingan semakin ketat, produk/jasa yang serupa banyak tersedia di pasar lalu bagaimana cara kita agar bisa unggul dari pesaing? Jawabannya adalah dengan pelayanan. Layanan yang berkualitas yang diterapkan secara konsisten mampu menyentuh dan memikat hati pelanggan. Dalam jangka panjang, layanan berkualitas akan meningkatkan petumbuhan bisnis dan memperkuat brand dari produk/jasa kita.

Bagaimana caranya menerapkan Layanan Berkualitas di dalam bisnis kita baik secara offline maupun online? semuanya akan dibahas secara lengkap di webinar ini. Daftarkan diri Anda sekarang!

Catatan:
– Kelas ini diadakan dalam youtube & sesi diskusi diadakan dalam Whatsapp Group
– Link rekaman kelas & materi PDF akan dikirim ke dalam group kelas

SIAPA YANG HARUS MENDAFTAR

- Personil layanan yang ingin mempertajam Keterampilan Layanan
- Pemiliki usaha yang ingin mendalami Keterampilan Layanan
- Fresh graduate yang ingin menguasai Keterampilan Layanan
- Tenaga Pendidik yang ingin memahami Keterampilan Layanan
- Siapa pun yang tertarik dengan Dunia Layanan dan Profesi bidang Layanan

Poin Materi Belajar

- Memahami Layanan dan perbedaannya dengan Jasa
- Dampak Layanan Berkualitas terhadap keberlangsungan Bisnis
- Strategi mewujudkan Layanan Berkualitas di dalam Bisnis Anda
- Strategi menerapkan Layanan Berkualitas di Dunia Jual beli Online

Rp 35.000

Sabtu, 20 Februari 2021, 06.00 WIB

Pendaftaran tutup, beritahu saya jadwal berikutnya!

Tentang Pengajar

  • Andrizal
    Andrizal, (Consultant, Facilitator, Certified Assessor, Lecturer)

    Saya biasa disapa Rizal, berpengalaman kurang lebih selama 12 tahun dibidang Knowledge dan Education. Menjadi Konsultan Pelatihan untuk berbagai perusahaan dengan berbagai latar belakang Industri di Indonesia, menjadi Dosen pada sebuah perguruan tinggi swasta di Bogor, menjadi Assessor Kompetensi bersertifikat BNSP di LSP Pemasaran, serta menjadi Fasilitator/Pengajar kelas pelatihan offline maupun online hingga saat ini.

     

    Saya juga pernah terlibat dalam penulisan beberapa buku Bisnis Populer/Best Seller topik Leadership, Brand, Service, Sales yang diterbitkan secara Nasional. Menjadi juri Debat Pemasaran dan menjadi narasumber seminar.

Sertifikat

Bentuk Sertifikat: Elektronik

Tipe Sertifikat: Sertifikat Kehadiran

Yang perlu disiapkan

- Laptop, PC atau Smartphone
- Koneksi internet yang stabil (pastikan koneksi internet 4G)
- Alat tulis untuk mencatat (jika diperlukan)

Tanya Jawab

  • Tanya: Bisakah saya mendapat pengembalian uang jika tiba-tiba saya berhalangan hadir?

    Jawab: Tidak.

  • Tanya: Bisakah teman saya menggantikan saya jika saya berhalangan hadir?

    Jawab: Bisa, kalau kamu peserta umum dan bukan penerima Kartu Prakerja. Untuk penerima Kartu Prakerja kamu tidak diperbolehkan mengganti kepesertaan.

Syarat & Ketentuan

Semua pembayaran tidak dapat diuangkan kembali dan tidak bisa dialihkan ke workshop lain, tapi kamu boleh memberikan tiketmu ke orang lain jika kamu peserta umum. Untuk penerima Kartu Prakerja, pemindahan kepesertaan tidak berlaku. Hubungi tim kami untuk pengaturan lebih lanjut.

Segala pemberitahuan mengenai informasi dan perubahan kelas akan disampaikan langsung oleh sistem kami melalui email, harap melakukan pengecekan email secara berkala.

Catatan Khusus

Kesulitan mendaftar? Kami bisa membantu! Hubungi kami di
Whatsapp/SMS: +62 811 880 7172
Email: workshop@maubelajarapa.com
LINE: @maubelajarapa
Sampai ketemu di kelas!

Rp 35.000

Sabtu, 20 Februari 2021, 06.00 WIB

Pendaftaran tutup, beritahu saya jadwal berikutnya!
Belajar Cara Memikat Hati Pelanggan Dengan Layanan Berkualitas
Rizal Classroom Penyelenggara

Rizal Classroom

Lihat kelas lain dari pengajar ini
Rating
Lihat Ulasan (23)
37

  • Pengajar:

    Andrizal

  • Tanggal dimulai:

    Sabtu, 20 Februari 2021
    10.00 - 10.40 WIB

    Lihat Tanggal Lainnya

  • Situs Webinar:

    Platform: Youtube

  • Kapasitas:

    50

Rp 35.000

Sabtu, 20 Februari 2021, 06.00 WIB

Pendaftaran tutup, beritahu saya jadwal berikutnya!

Tertarik?

Namun berhalangan ikut kali ini? Daftarkan dirimu di bawah ini dan kami akan memberitahumu jika kelas tersedia lagi

Saya Tertarik

Jumlah Ketertarikan
3

Kata Mereka

Tolong login sebelum mengirimkan ulasan Anda.

Baca Ulasan Lainnya (20)

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TERMS & CONDITIONS

Thank you for considering MauBelajarApa.com as your platform to market your
inspiring classes. Please kindly take your time to read the following carefully:

 

  1. Workshop Approval – All workshop submission will be reviewed at least 3 working days.
  2. Accurate Information – By creating Workshop you will be responsible to make sure all information submitted to maubelajarapa.com is accurate. Any misleading information or mistake made intentionally or unintentionally (for example: wrong insertion of workshop date / location, etc.) will lead to the suspension of your account and in the event if it cause inconvenience to the participants, you are required to bear full responsibility including compensating any financial loss he/she might incur due to deficiency in your given information;
  3. Actual Workshop Day – As the educator/host/organizer of the workshop, you are responsible to make sure that the workshop/class will be delivered in a conducive environment;
  4. Fee Charges – The marketing and administration charges per ticket sold through MauBelajarApa.com is as follow:
    • 5% of the sale price (for price range of Rp 100.000 and above) if the ticket is purchased using your referral link.
    • 20% of the sale price (for price range of Rp 100.000 and above) if the ticket is purchased directly via our website a flat rate of Rp 20.000 per ticket sold below Rp 100.000
  5. Workshop Status Confirmation – You are required to login to your educator ‘s account to confirm the status of your schedule whether the class will be ongoing or cancelled, at least 3 days before the class start. Any unresponsiveness or last minute cancellation or changes made within 24 hours of the workshop time which causes major inconvenience to our administration and the registered participants might result you in the following penalty: Suspension of your account plus a 20% fee of the total sale price which you have to settle within 10 working days from the cancellation date;
  6. Price Display – You are not allowed to publish your class elsewhere with a price lower than in the displayed on MauBelajarApa.com or issue any discount without informing us. We will have the right to remove your Workshop or amend the price accordingly if found and if there is any existing registration, we will reimburse the remaining difference to the customer without your consent;
  7. In-House Discount/Promotion Campaign – In the event if MauBelajarApa.com issue our own discount/promotion campaign in our website (for example: 10% discount for our members who are celebrating their birthday), we will bear the discount cost within the 20% fee we are charging you;
  8. Free Workshop – All free workshops will be reviewed and if approved, we require our logo and website to be mentioned in ALL your media channel of promotion. For example: “Workshop Supported By MauBelajarApa.com” or “Media Partner: MauBelajarApa.com”. Failing to include us will result in the removal of your workshop in our website listing;
  9. Sponsored Workshop  – You are required to inform us if your workshop is sponsored/supported by a particular brand(s) (with the exception of venue sponsors) and additional fee might be charge. Failing to inform us will result in the removal of your workshop in our website listing;
  10. Payment & Workshop Completion – All fees will be transferred to your bank account within 3-4 (three to four) working days after you have completed the Workshop. Therefore, you are required to login to your workshop dashboard and click “complete workshop” in order for us to process your payment;
  11. Special Price For Your Own Members – In the event if you have any special price for your own school/institution/co-working/community membership, please kindly state in the “note for admin” in the step 5 (five) of the Workshop creation;
  12. Cancellation & Refund Policy – Any cancellation or major change made to your workshop information (such as Price Increase, Location, Date, Time or Teacher) will result in notification being sent out to the participants who have purchased your workshop and they are entitled for a complete refund. You will be charged with a processing fee of 3% of the total amount paid by the participant(s) who requested for refund due to the major change or cancellation made by you (payable to our account within 10 working days of the cancellation date). Customer refund will be handled by us;
  13. Force Majeure – In the event your class/workshop has to be cancelled due to an act of God, or other circumstances beyond its reasonable control, including but not limited to fire, flood, civil commotion, riot, war (declared and undeclared), revolution, or embargoes, then said failure shall be excused for the duration of such event and for such a time;
  14. Vendor’s Responsibility – If there’s any cancellation or amendment made by you, you are encouraged to contact the participants personally even though our system will send automatic notification email to them;
  15. Customer’s Right – Registered participant who has successfully purchased your workshops is not entitled for cancellation or refund, unless you have made some major changes to the workshop information (such as Location, Date, Time or Teacher) or there is some unforeseen circumstances (due to an act of God, or other circumstances beyond its reasonable control, including but not limited to fire, flood, civil commotion, riot, war (declared and undeclared), revolution, or embargoes), after they purchased. However, they are allowed to transfer their seat to other party. In the event if the participant request for a schedule change, the decision will be given to you;
  16. Social Media Promotion – We are not obligated to publish your classes on Instagram. However, if you wish to secure a confirm placement on our Instagram feed, you may contact us via email and a fee of IDR 1.200.000,- will be charged per post. The design and time of the post will be decided by our team;
  17. Photo Banner For Workshop Promotion – you are responsible to upload original photos or images which are free of for personal and even for commercial use;
  18. Right To Curate – Please kindly refrain from using photos which have a lot of text and logo. Our design team has the right to replace any images for curate purposes;
  19. MauBelajarApa’s Service – MauBelajarApa.com’s services are only a marketplace for Educator and Learner. We do not hire or employ Educator nor are We responsible or liable for any interactions involved between the Educator and the Learner who purchase an Educator’s course via the Services. We are not responsible for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to conduct of Educators or Learners, including, but not limited to, any Learner’s reliance upon any information provided by an Educator.

 

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