Improving Customer Experience through Customer Touchpoint Design

  • Teachers:

    Rahmatullah Akbar

  • Start Date:

    Saturday, 21 Apr 2018
    02.00 PM - 05.00 PM

  • Address:

    Conclave Simatupang
    Cilandak Estate, RT.13/RW.5, Cilandak Tim., Ps. Minggu, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12560

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  • Class Size:


  • Level:


  • Language:

    Bahasa Indonesia

About The Workshop

Interaction is a key of any relationship, including transaction. By understanding the process, interaction can be improved. You will also be able to identify the change caused by the interaction.

As a planner of a business, you can design the interactionto understand what need is driving the interaction and where and when the interaction can take place. Thus, you can determine the way your customer feels about your product, brand and service.

In this class, you will learn about the importance of customer touchpoint design, how to choose the right channels, crafting the experience of each channel and identifying the ROI of every chosen path. You will also learn to identify the problems and of course, the solution.

What will you learn?

- Elements of CTD
- How to improve customer experiences if every touchpoint
- What changes can the CTD make to your business
- Case Study

Rp 395.000

Thursday, 19 Apr 2018, 6 PM

Registration Closed


  • Rahmatullah Akbar
    Rahmatullah Akbar, (Marketing Strategist)

    I have more than 5 year experience in advertising industry. Currently i working as Digital Marketing Strategist with responsibilities to develop Digital Marketing Strategy for various brand, such as : BCA, DJARUM, XL, SUNLIFE, SOYJOY, SMARTFREN, PRUDENTIAL, UNILEVER, JENIUS, FAYROUZ, FRESTEA, NESTLE and DANAMON and etc. I want to be part of the raising of indonesia entrepreneurship and my mission is to share my thoughts and experience for entrepreneur, specifically in a field of branding and marketing

What is the price inclusive of?

E-certificate and meals

What do you need to bring?



  • Q: Can I get my refund back if I am not able to make it last minute?

    A: No.

  • Q: Can I get my friend to take over if I am not able to make it last minute?

    A: Yes. However, please kindly inform us for us to make any necessary arrangement.


All payments are non-refundable and are not transferrable to other workshops but you are allowed to transfer your ticket to other person. Please kindly inform us so that we can make any necessary arrangement.

In the event if the class is cancelled due to some unexpected events by the educator, we will refund your payment fully.

In the event if the class information such as the price/time/location/learning description is amended by the educator/facilitator, you can have the option to ask for refund.


Problem with registration? We can help you! Please contact us at
Whatsapp/SMS: +62 815 1996 6882
Email: [email protected]
LINE: @maubelajarapa
See you guys at the workshop!

Rp 395.000

Thursday, 19 Apr 2018, 6 PM

Registration Closed