Learn How To Maintain Customer Loyalty With Excellent Customer Service

  • Teachers:

    Michael Wahab

  • Start Date:

    Friday, 23 Nov 2018
    08.30 AM - 05.00 PM

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  • Address:

    Cyber 2 Tower, 17th Floor
    Jl HR. Rasuna SaidBlok X-5 No.13

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  • Class Size:

    30

  • Minimum Age:

    20 +

  • Level:

    beginner

  • Language:

    Bahasa Indonesia

About The Workshop

Hi Learners! Apa kunci dalam mempertahankan pelanggan atau klien Anda? Pasti Anda sadar, pelayanan yang baik adalah kunci sukses dalam berbisnis bukan? Memberikan pelayanan yang baik merupakan hal yang sangat penting baik dari pelanggan lama dan potensial. Pelanggan yang puas pasti akan kembali ke Anda, sementara pelanggan yang kecewa bisa berpindah ke perusahaan lain. Pasti, bukan hal yang Anda inginkan?

Workshop ini akan melatih kemampuan karyawan dalam memingkatkan kepercayaan pelanggan/klien sehingga Anda dapat fokus mengembangkan perusahaan Anda ke arah yang tepat. Siap untuk meningkatkan loyalitas klien/pelanggan Anda dengan kelas ini?


What will you learn?

Etika Bisnis
- Menjelaskan organisasi Anda dengan cara yang lebih baik dari sebelumnya di depan klien/konsumen Anda.
- Mengatasi stress di saat situasi yang sulit dan menantang.
- Menggunakan bahasa tubuh yang baik dan benar dalam menghadapi klien/konsumen Anda.

Pola Pikir Pelayanan
- Memahami berbagai macam sikap klien/pelanggan.
- Melatih kemampuan menghadapi dan mengatasi masalah klien/pelanggan.
- Memahami konsep pola pikir pelayanan dan cara mengembangkan budaya ini di organisasi.

Rp 750.000

Thursday, 22 Nov 2018, 6 PM

Registration Closed

ABOUT THE TEACHER(S)

  • Michael Wahab
    Michael Wahab

    Possessing 18 years' experience as a business leader and program facilitator, Michael Wahab thrives on improving the communication skills of others through workshops and long-term development classes. A certified NLP practitioner, Michael delivers lasting results through his high energy, interactive training.

    Highly professional, likeable and having worked in senior training positions with various multinational, media and government organisations, Michael has extensive experience in helping develop employees of any level, culture and background.


What is the price inclusive of?

- Materials
- Completion Certificate
- Snacks & Drinks


What do you need to bring?

Nothing


FAQ

  • Q: Can I get my refund back if I am not able to make it last minute?

    A: No.

  • Q: Can I get my friend to take over if I am not able to make it last minute?

    A: Yes. However, please kindly inform us for us to make any necessary arrangement.


TERMS & CONDITIONS

All payments are non-refundable and are not transferrable to other workshops but you are allowed to transfer your ticket to other person. Please kindly inform us so that we can make any necessary arrangement.

In the event if the class is cancelled due to some unexpected events by the educator, we will refund your payment fully.

In the event if the class information such as the price/time/location/learning description is amended by the educator/facilitator, you can have the option to ask for refund.


SPECIAL NOTE

Problem with registration? We can help you! Please contact us at
Whatsapp/SMS: +62 815 1996 6882
Email: [email protected]
LINE: @maubelajarapa
See you guys at the workshop!

Rp 750.000

Thursday, 22 Nov 2018, 6 PM

Registration Closed

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