Learn About Excellent Customer Service
About The Workshop
Hi Learners! Customer Service has to be a team effort and not just the responsibility of member team who deal with the public directly.
Providing good customer service is a Vital Part of Managing a Business. Most customers have the options to go elsewhere if the quality of customer service is lacking. On the other hand, good customer service is a source of competitive advantage and leads to customer satisfaction.
Let’s join our short course, “Excellent Customer Service” and get ready to provide the effective Excellent Customer Service to your Customer!
What will you learn?
- How To Understand The Product & Service
- How To Receive Customer Feedback
- How To Show Inner Positive Service
- How To Do Active Listening
- How To Handle Customer Complain
- How To Do Persuasion Approach
- How To Do Collaborative Service with Customers
ABOUT THE TEACHER(S)
Theresia Lestari is the founder of CLTC Community, a business, financial and social practitioner who professionally conducts intense training and coaching with various Training and Workshop contents provided by CLTC.
Theresia also the Author of two titles of book "Skills From Heaven" and "Destiny's Calling".
With a total of more than 15,000 hours interactive Training and conducting intense Coaching for more than 10 years working in international financial & Training Consultant institutions and companies, Theresia continues to contribute to the education world especially for the Millennials, Youth and Kids.
What is the price inclusive of?
What do you need to bring?