Learn About Excellent Customer Service

  • Teachers:

    Theresia Lestari CFP, CPC, CBA, CPFM

  • Start Date:

    Friday, 15 Mar 2019
    04.00 PM - 07.00 PM

  • Address:

    Lokapadi
    Jl. Haji Nawi Raya No.2A, Gandaria Utara, Kebayoran Baru, Jakarta Selatan

    View Map
  • Class Size:

    10

  • Minimum Age:

    18 +

  • Level:

    beginner

  • Language:

    Bahasa Indonesia

About The Workshop

Hi Learners! Customer Service has to be a team effort and not just the responsibility of member team who deal with the public directly.

Providing good customer service is a Vital Part of Managing a Business. Most customers have the options to go elsewhere if the quality of customer service is lacking. On the other hand, good customer service is a source of competitive advantage and leads to customer satisfaction.

Let’s join our short course, “Excellent Customer Service” and get ready to provide the effective Excellent Customer Service to your Customer!


What will you learn?

- How To Understand The Product & Service
- How To Receive Customer Feedback
- How To Show Inner Positive Service
- How To Do Active Listening
- How To Handle Customer Complain
- How To Do Persuasion Approach
- How To Do Collaborative Service with Customers

Rp 475.000

Thursday, 14 Mar 2019, 12 PM

Registration Closed

ABOUT THE TEACHER(S)

  • Theresia Lestari CFP, CPC, CBA, CPFM
    Theresia Lestari CFP, CPC, CBA, CPFM, (Coach & Trainer)

    Theresia Lestari is the founder of CLTC Community, a business, financial and social practitioner who professionally conducts intense training and coaching with various Training and Workshop contents provided by CLTC.

    Theresia also the Author of two titles of book "Skills From Heaven" and "Destiny's Calling".

    With a total of more than 15,000 hours interactive Training and conducting intense Coaching for more than 10 years working in international financial & Training Consultant institutions and companies, Theresia continues to contribute to the education world especially for the Millennials, Youth and Kids.


What is the price inclusive of?

- E-Certificate
- E-Material
- Snack


What do you need to bring?

Notes


FAQ

  • Q: Can I get my refund back if I am not able to make it last minute?

    A: No.

  • Q: Can I get my friend to take over if I am not able to make it last minute?

    A: Yes. However, please kindly inform us for us to make any necessary arrangement.


TERMS & CONDITIONS

All payments are non-refundable and are not transferrable to other workshops but you are allowed to transfer your ticket to other person. Please kindly inform us so that we can make any necessary arrangement.

In the event if the class is cancelled due to some unexpected events by the educator, we will refund your payment fully.

In the event if the class information such as the price/time/location/learning description is amended by the educator/facilitator, you can have the option to ask for refund.


SPECIAL NOTE

Problem with registration? We can help you! Please contact us at
Whatsapp/SMS: +62 815 1996 6882
Email: workshop@maubelajarapa.com
LINE: @maubelajarapa
See you guys at the workshop!

Rp 475.000

Thursday, 14 Mar 2019, 12 PM

Registration Closed

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