Seminar / Conference

Learn About Service Excellence

  • Teachers:

    Bonita D. S

  • Start Date:

    Wednesday, 24 Apr 2019
    09.00 AM - 04.00 PM

  • Address:

    IBIS HOTEL HARMONI
    Jl. Hayam Wuruk No. 35 Jakarta Pusat

    View Map
  • Class Size:

    15

  • Minimum Age:

    10 +

  • Level:

    beginner

  • Language:

    Bahasa Indonesia

About The Workshop

Hi Larners! Serving not only following the SOP of frontline officers but also needs to be accompanied by the desire to provide the best in service culture that leads to customer satisfaction and customer loyalty which creates “attachment” to the company and a positive source of “voice of mouth” in “service excellent” public training participants will be guided how to build TRUST and RAPPORT professionally in interacting. Join now!


What will you learn?

- How to create trust and build rapport with clients, professionally
- Effective communication for excellence service (verbal and non verbal)
- Effective listening to get valuable data, not just information
- How to handle direct and indirect complaint
- Telephone courtesy

Rp 4.500.000 / per pax

Tuesday, 23 Apr 2019, 4 PM

Registration Closed

ABOUT THE TEACHER(S)

  • Bonita D. S
    Bonita D. S, (Self Image Guru & Public Speaker)
    • Lebih dari 19 tahun menjadi facilitator untuk lebih dari 100.000 orang di seluruh Indonesia khususnya dibidang Pengembangan Diri, Communication Skills, Public Speaking, Service Excellence, serta Grooming & Etiket, Fashion Character.
    • Trainer dengan berbagai sertifikasi nasional maupun internasional seperti: John Robert Power, Jill Lowe Singapore, Fashion Character, Academia (James Gwee), Indo NLP, Virtue Singapore, Sinergi Lintas Batas, Metamind, Speak up & Be Counted - Mitra Pembelajar, Certified Lie Detector (Practicioner), Body Language Practicioner dan mendapatkan lisensi resmi: Certified International NLP Practitioner by Richard Bandler dan masih banyak lagi.
    • Member of Dressing Your Truth Utah (Amerika)
    • Anggota Kadin Jawa Tengah
    • Penulis buku "Gado-Gado  Bonita - Catatan Inspiratif Pakar Kepribadian"
    • Pengajar "Soft Competence" (Public Speaking) di Magister Management Undip Semarang


What is the price inclusive of?

- Seminar Kit
- Certificate
- Coffee Break
- Lunch


What do you need to prepare?

Nothing


FAQ

  • Q: Can I get my refund back if I am not able to make it last minute?

    A: No.

  • Q: Can I get my friend to take over if I am not able to make it last minute?

    A: Yes. However, please kindly inform us for us to make any necessary arrangement.


TERMS & CONDITIONS

All payments are non-refundable and are not transferrable to other workshops but you are allowed to transfer your ticket to other person. Please kindly inform us so that we can make any necessary arrangement.

In the event if the class is cancelled due to some unexpected events by the educator, we will refund your payment fully.

In the event if the class information such as the price/time/location/learning description is amended by the educator/facilitator, you can have the option to ask for refund.


SPECIAL NOTE

Problem with registration? We can help you! Please contact us at
Whatsapp/SMS: +62 811 880 7172
Email: workshop@maubelajarapa.com
LINE: @maubelajarapa
See you guys at the workshop!

Rp 4.500.000 / per pax

Tuesday, 23 Apr 2019, 4 PM

Registration Closed

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