Learn The Art of Customer Service And Turn Challenging Customers Into Your Biggest Fan

  • Teachers:

    Michael Wahab

  • Start Date:

    Friday, 12 Oct 2018
    08.30 AM - 05.00 PM

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  • Address:

    Cyber 2 Tower, 17th Floor
    Jl. H.R. Rasuna Said No. 13 Blok. X-5, Kuningan Timur, South Jakarta 12950

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  • Class Size:

    20

  • Minimum Age:

    20 +

  • Level:

    intermediate

  • Language:

    Bahasa Indonesia & English

About The Workshop

Hi Learners! Do you have demanding, challenging customers? Would you like to learn new ways to consistently exceed your customers’ expectations? Anyone who works in a front-line customer facing position has at some time, had to deal with exceptionally challenging customers. This helpful workshop gives you practical tips and techniques to deal with these situations in a calm, assertive way. Join this class and upgrade your skill. Through discussions, case studies and role plays, you will learn why people react in anger; how to manage your own reactions; and how to handle those of your customers.


What will you learn?

Communicating with your Customer
- Developing rapport through facial expressions, gestures and positive body language
- Using your voice to create a better connection

Managing yourself and others
- Dealing with stress
- Discovering the root causes of anger
- Calming angry and agitated customers

Advanced Communication Techniques
- How to manage challenging or angry customers
- Using positive words to win over customers

Handling challenging or angry customers
- Discovering how to show empathy effectively
- Dealing with complaints
- Finding solutions to routine problems

Rp 750.000

Thursday, 11 Oct 2018, 6 PM

Registration Closed

ABOUT THE TEACHER(S)

  • Michael Wahab
    Michael Wahab

    Possessing 18 years' experience as a business leader and program facilitator, Michael Wahab thrives on improving the communication skills of others through workshops and long-term development classes. A certified NLP practitioner, Michael delivers lasting results through his high energy, interactive training.

    Highly professional, likeable and having worked in senior training positions with various multinational, media and government organisations, Michael has extensive experience in helping develop employees of any level, culture and background.


What is the price inclusive of?

- Materials
- Completion Certificate
- Snacks & Drinks


What do you need to bring?

Nothing


FAQ

  • Q: Can I get my refund back if I am not able to make it last minute?

    A: No.

  • Q: Can I get my friend to take over if I am not able to make it last minute?

    A: Yes. However, please kindly inform us for us to make any necessary arrangement.


TERMS & CONDITIONS

All payments are non-refundable and are not transferrable to other workshops but you are allowed to transfer your ticket to other person. Please kindly inform us so that we can make any necessary arrangement.

In the event if the class is cancelled due to some unexpected events by the educator, we will refund your payment fully.

In the event if the class information such as the price/time/location/learning description is amended by the educator/facilitator, you can have the option to ask for refund.


SPECIAL NOTE

Problem with registration? We can help you! Please contact us at
Whatsapp/SMS: +62 815 1996 6882
Email: [email protected]
LINE: @maubelajarapa
See you guys at the workshop!

Rp 750.000

Thursday, 11 Oct 2018, 6 PM

Registration Closed

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