Learn The Art of Customer Service And Turn Challenging Customers Into Your Biggest Fan
About The Workshop
Hi Learners! Do you have demanding, challenging customers? Would you like to learn new ways to consistently exceed your customers’ expectations? Anyone who works in a front-line customer facing position has at some time, had to deal with exceptionally challenging customers. This helpful workshop gives you practical tips and techniques to deal with these situations in a calm, assertive way. Join this class and upgrade your skill. Through discussions, case studies and role plays, you will learn why people react in anger; how to manage your own reactions; and how to handle those of your customers.
What will you learn?
Communicating with your Customer
- Developing rapport through facial expressions, gestures and positive body language
- Using your voice to create a better connection
Managing yourself and others
- Dealing with stress
- Discovering the root causes of anger
- Calming angry and agitated customers
Advanced Communication Techniques
- How to manage challenging or angry customers
- Using positive words to win over customers
Handling challenging or angry customers
- Discovering how to show empathy effectively
- Dealing with complaints
- Finding solutions to routine problems
ABOUT THE TEACHER(S)
Possessing 18 years' experience as a business leader and program facilitator, Michael Wahab thrives on improving the communication skills of others through workshops and long-term development classes. A certified NLP practitioner, Michael delivers lasting results through his high energy, interactive training.
Highly professional, likeable and having worked in senior training positions with various multinational, media and government organisations, Michael has extensive experience in helping develop employees of any level, culture and background.
What is the price inclusive of?
- Completion Certificate
- Snacks & Drinks
What do you need to bring?