Learn How To Improve Your Customer Service Experience In Your Business

  • Teachers:

    Nadia Tanza

  • Start Date:

    Friday, 4 May 2018
    09.00 AM - 05.00 PM

  • Address:

    Cyber 2 Tower, 17th Floor
    Jl HR. Rasuna SaidBlok X-5 No.13

    View Map
  • Class Size:

    20

  • Minimum Age:

    20 +

  • Level:

    beginner

  • Language:

    Bahasa Indonesia & English

About The Workshop

Hi Learners! No matter the size of your business, excellent customer service needs  be at the heart of your business  model  if  you  wish  to  be  successful.  It  is  important  to  provide  top  quality  customer service to all types of customers, including potential, new and existing customers. Would you  like  to  learn  new  ways  to  consistently  exceed  customers  expectations?  If  so,  this  highly practical workshop has the answers.


What will you learn?

- Understand the concept of service mindset and the importance of customer service.
- Represent your organization better than even before in front of your customers.
- Take the stress out of challenging, difficult situations. Gain more confidence in your customer handling skills.
- Communicate more effectively with your customers
- Deal with stressful customer interactions, such as handling complaints

Rp 875.000

Thursday, 03 May 2018, 4 PM

Registration Closed

ABOUT THE TEACHER(S)

  • Nadia Tanza
    Nadia Tanza

    Nadia  is  a  highly  experienced  training professional  possessing  15  years’  experience  in facilitating the leaning of others. Her training is engaging,  enjoyable  and  participative,  and  her style  is  positive,  warm  and  infectious.  She ensures every learner walks away feeling more   confident   about  their  communication  skills. Specializing in developing learners’ communication  and  Service  and  up-selling  skills,  Nadia  has  helped  transform  the  skills  of learner in   various   industries   –   training   a   wide   range   of   people   from companies   like  Pertamina,  CIMB  Niaga,  Permata  Bank,  Agung Sedayu Group and First Media. 


What is the price inclusive of?

Materials, completion certificate, snacks & drinks, lunch


What do you need to bring?

Nothing


FAQ

  • Q: Can I get my refund back if I am not able to make it last minute?

    A: No.

  • Q: Can I get my friend to take over if I am not able to make it last minute?

    A: Yes. However, please kindly inform us for us to make any necessary arrangement.


TERMS & CONDITIONS

All payments are non-refundable and are not transferrable to other workshops but you are allowed to transfer your ticket to other person. Please kindly inform us so that we can make any necessary arrangement.

In the event if the class is cancelled due to some unexpected events by the educator, we will refund your payment fully.

In the event if the class information such as the price/time/location/learning description is amended by the educator/facilitator, you can have the option to ask for refund.


SPECIAL NOTE

Problem with registration? We can help you! Please contact us at
Whatsapp/SMS: +62 815 1996 6882
Email: [email protected]
LINE: @maubelajarapa
See you guys at the workshop!

Rp 875.000

Thursday, 03 May 2018, 4 PM

Registration Closed

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