Learn How To Improve Your Customer Service Experience In Your Business
About The Workshop
Hi Learners! No matter the size of your business, excellent customer service needs be at the heart of your business model if you wish to be successful. It is important to provide top quality customer service to all types of customers, including potential, new and existing customers. Would you like to learn new ways to consistently exceed customers expectations? If so, this highly practical workshop has the answers.
What will you learn?
- Understand the concept of service mindset and the importance of customer service.
- Represent your organization better than even before in front of your customers.
- Take the stress out of challenging, difficult situations. Gain more confidence in your customer handling skills.
- Communicate more effectively with your customers
- Deal with stressful customer interactions, such as handling complaints
ABOUT THE TEACHER(S)
Nadia is a highly experienced training professional possessing 15 years’ experience in facilitating the leaning of others. Her training is engaging, enjoyable and participative, and her style is positive, warm and infectious. She ensures every learner walks away feeling more confident about their communication skills. Specializing in developing learners’ communication and Service and up-selling skills, Nadia has helped transform the skills of learner in various industries – training a wide range of people from companies like Pertamina, CIMB Niaga, Permata Bank, Agung Sedayu Group and First Media.
What is the price inclusive of?
Materials, completion certificate, snacks & drinks, lunch
What do you need to bring?