Learn How to Become Certified Customer Retention Expert
About The Workshop
Hi Learners! Did you know that acquiring new customers costs 5x more than retaining your existing customers? And if you retain only 5% of your customers, you’ll gain a 25%-95% increase in profit.
Start doubling your profit per customer, cause we’re opening a Certified Customer Retention Program on 20th February 2020! By joining this training, you will be able to increase customer retention, foster long-term relationships and organically grow your brand.
Who is it for?
1. Professionals looking to improve their customer retention rates
2. Professionals with an interest in driving customer-centricity in their organization
3. Professionals looking to upgrade their loyalty program with retention programs, to increase revenue streams with high ROI
4. Junior to middle management level with customer service, leadership or management background experience who wish for career progression into senior management level within a customer-centric organization
What will you learn?
- Customer retention & engagement tactics
- Keep your customers coming back and spending more with your brand
- Preventing customers switch to other brand
- Calculate ROI of retention programs
Chapter 1 - History of Customer Engagement Methodology
Chapter 2 - The Essentials of Customer Retention & Engagement Methodology
Chapter 3 - Rise of Subscription Economy: How It Changes the Way of Customer Retention & Engagement Strategy
Chapter 4 - Building the Right Customer Retention & Engagement Strategy for Your Brand
Chapter 5 - Program Measurement Methodology & Improvement Strategy
Chapter 6 - Identifying ROI for Your Customer Retention Program
Chapter 7 - Identifying and Preventing Unnecessary Risk for Your Program
ABOUT THE TEACHER(S)
Learn how to keep your customers coming back to spend more at your store through Customer Retention Marketing. This course will teach you how to increase your customers’ retention levels and build a stronger relationship with your customers. Today’s market focuses on improving customer retention strategies to make the most out of the retained customers. This course will guide you to create your very own unique customer retention marketing program catered to your targeted customer market, to increase your retention rates and double your proﬁt per customer at the same time.
What is the price inclusive of?
- Workshop material
- Goodie bag
What do you need to prepare?