Learn How To Build Customer Loyalty Through Customer Retention Strategy

  • Teachers:


  • Start Date:

    Monday, 9 Dec 2019
    06.30 PM - 09.30 PM

  • Address:

    Jalan Doktor Ide Anak Agung Gde Agung, RT.5/RW.2, Kuningan, East Kuningan, South Jakarta City, Jakarta, Indonesia

    View Map
  • Class Size:

    25 (Selling Out Fast)

  • No Minimum Age / For All Ages

  • Level:


  • Language:

    Bahasa Indonesia

About The Workshop

Hi Learners! Dalam sebuah bisnis, pelanggan menjadi salah satu faktor keberhasilan yang akan mempengaruhi jalannya sebuah bisnis tersebut. Pada kenyataannya sebuah bisnis harus terus memperluas / memperbanyak pelanggannya. Selain menarik perhatian untuk customer baru, perlu juga sebuah bisnis/perusahaan memiliki perencanaan untuk tetap menarik kembali dan mempertahankan existing customer tersebut.

Dengan semakin banyaknya kompetitor yang ada, sebuah bisnis atau perusahaan harus memiliki strategi agar existing customer yang dimiliki terus menggunakan produk disediakan dan lebih memilih produk tersebut dibanding produk dari kompetitor.

Pada kelas ini, learners akan belajar mengenai jenis-jenis strategi dalam menarik dan bagaimana mempertahankan existing customer hingga membuat praktik perencanaan strategi marketing yang tepat untuk bisnis / perusahaannya. Yuk mari hadiri kelas ini, dan pelajari bagaimana membuat customer mu senang!

What will you learn?

- Pemahaman Customer Retention dan Customer Loyalty
- Pemahaman Mendalam Mengenai Customer Lifetime Value
- Perbedaan antara Customer Retention , Customer Loyalty dan Customer Lifetime Value
- Strategi Customer Retention Management dan Customer Lifetime Value
- Cara mempertahankan customer menggunakan RFM (Recency, Frequency, Monetary) Analysis
- Cara Menghitung Customer Churn Rate

Rp 360.000

Friday, 06 Dec 2019, 4 PM

Registration Closed, Notify me for next schedule


  • Hafidz

    As the pioneer who kick started Gojek CRM team, Hafidz has been dedicating his tenure to focus on overseeing Gojek's user journeys. Having experience in various industries ranging from offline education, offline hospitality, e-commerce, and online ride-hailing, he has a vast knowledge in handling end to end customer relationship management. His approach to systemic marketing automation has always been combined with human touch to get users emotionally attached to the products he is handling. Seeing the potential of CRM to be the most impactful function for businesses, Hafidz is on his mission in establishing the best CRM community in Indonesia.

What is the price inclusive of?

- Meal & Beverage

Certificate: E-Certificate

What do you need to prepare?

- Laptop
- Alat Tulis
- Notebook


  • Q: Can I get my refund back if I am not able to make it last minute?

    A: No.

  • Q: Can I get my friend to take over if I am not able to make it last minute?

    A: Yes. However, please kindly inform us for us to make any necessary arrangement.


All payments are non-refundable and are not transferrable to other workshops but you are allowed to transfer your ticket to other person. Please kindly inform us so that we can make any necessary arrangement.

In the event if the class is cancelled due to some unexpected events by the educator, we will refund your payment fully.

In the event if the class information such as the price/time/location/learning description is amended by the educator/facilitator, you can have the option to ask for refund.


Problem with registration? We can help you! Please contact us at
Whatsapp/SMS: +62 811 880 7172
LINE: @maubelajarapa
See you guys at the workshop!

Rp 360.000

Friday, 06 Dec 2019, 4 PM

Registration Closed, Notify me for next schedule