Learn The Art Of Assertive Communication
About The Workshop
Hi Learners! Relationship can be built by showing mutual respect for each other. We express respect for the feelings and opinions of others without necessarily adopting their opinions or doing what they expect or demand.
Columbia University’s Randy J Peterson explains, “When we behave assertively, we are able to acknowledge our own thoughts and wishes honestly, without the expectation that others will automatically give in to us.” In this session, the participants will learn and deepy explore the ways of Assertive Communication and how to apply it.
What will you learn?
- Learn how to understand others through listening skill
- Learn how to understand and able to implement Assertive Communication
ABOUT THE TEACHER(S)
MAP Retail Academy is The first Retail Center of Excellence established in Indonesia.
To redefine the meaning of Retail in Technology 4.0 & ASEAN Economic Community Era, we provide retail certification program that is nationally recognized by our government institution responsible for profession certification under the Ministry of Manpower (BNSP) as well as Self-Development program for Youths and Professionals.
All activities are run by Lembaga Sertifikasi Profesi (LSP) MAP & MAP Retail Academy and the curricula for the programs are results of our collaboration with Australian Retailers Association (ARA).
With extensive international brand portfolio such as Zara, Marks & Spencer, Skechers, Reebok, Starbucks, Burger King and many more, we have the experience to ensure that participants will learn the best-in-class retail practices!
If you ever think about a leader who is influential yet team-minded and sincere, you are thinking about Regina Kusuma Mutti.
With more than 12 years of experience in diverse industry – media, hospitality and currently with Indonesia’s largest lifestyle retail company – PT. Mitra Adiperkasa Tbk. , she has designed an array of training modules from personal development, communication, leadership until competency based certification program.
Always try to inspire and move people forward, she never consider herself as a trainer, but more as a people awakener.
What is the price inclusive of?
- Student Kit
What do you need to prepare?